Pip, that stinks. Perhaps when they call for help you could give a polite reminder that you're still waiting for some help yourself?
Argh. Stupid mortgage people. We got an offer to lower our APR from a big bank. Not by a lot, maybe half a percent, but worth it considering they're paying the closing fees, (genuinely paying, not rolling it into the principal) so it wouldn't cost us anything. All we need to do is gather a few documents and sign a few papers. I didn't expect it to be as stress free as advertized, because these things never are, but they have managed to irritate me and it's only day 4!
I've already had to ask a dozen questions to clarify information and have pointed out mistakes in the paperwork, and have had to deal with conflicting information. I would really like to make this happen because it's all gain, but, we're already at a really decent APR and if this gets too stupid I'll drop it.