Been having a few problems getting the internet pages to open and for pics to reveal themselves for the last week or so. This all started with not being able to make or receive phone calls from the landline last Wednesday but, after getting in touch with Sky that afternoon and running a few basic checks, it was determined that the micro-filter was faulty and a new one would be put in the post. It was only afterwards that I discovered the problem with the PC and TV downloads taking forever and a day (I tried downloading 'Mock the Week', 450mb, which took about 24 hours). I figured it was probably also down to the micro-filter so I did nothing until this morning when a new one arrived. I installed the new one but still had problems playing You Tube clips and for the photos here to 'download' (if that's the right word). Back on the phone to Sky and the problem was resolved inside of ten minutes. It turns out the the BT engineer, that Sky contracted out to, had put an extra box in that was unnecessary and had been disrupting the signal all this time (I hadn't noticed, tbh). That extraneous box has now been unplugged and everything seems to be working properly.