Uh, actually, yes, we can. Y'see, any significant faults on this BBS reflects badly on the owners, which I assume to be Transworld. So logically, it is in their best interests to fix it.
In addition, although Terry Pratchett is not directly involved in the forum, it also reflects badly on him.
My logic is unassailable!
Four minutes? That's ages! What if I get bored? I need a television, a couple of books. Anyone for chess? Bring me knitting.
-The Eighth Doctor, defiant in the face of death, in Doctor Who: The Night of the Doctor