Uh, actually, yes, we can. Y'see, any significant faults on this BBS reflects badly on the owners, which I assume to be Transworld. So logically, it is in their best interests to fix it.
In addition, although Terry Pratchett is not directly involved in the forum, it also reflects badly on him.
My logic is unassailable!
The Doctor: There's one thing you never put in a trap, if you're smart, if you value your continued existence, if you have any plans about seeing tomorrow, there's one thing you never, ever put in a trap... Me.
-Doctor Who: The Time of Angels