Uh, actually, yes, we can. Y'see, any significant faults on this BBS reflects badly on the owners, which I assume to be Transworld. So logically, it is in their best interests to fix it.
In addition, although Terry Pratchett is not directly involved in the forum, it also reflects badly on him.
My logic is unassailable!
"What have you been doing since you stole that antique TARDIS of yours, since you first landed on Skaro? Shouting 'Look at me!!! I'm not fighting a war!', while you battle the Daleks all the way through space and time."