For NatWest and RBS customers

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For NatWest and RBS customers

Postby Batty » Sat Nov 10, 2012 3:01 pm

NatWest & RBS are the first bank to end monthly paper bank statements for all current account customers.
Instead of getting monthly statements, customers will instead receive paper statements every 3 months. Neither bank are informing their customers of the change.

This move will make it harder for customers to keep a check on finances, or to spot fraud or error on current accounts, or charging blunders on direct debits.
If customers want a one-off statement via the post, the bank will charge £5 a time.

A spokeman for NatWest said that the change is not compulsory and they will continue to send monthly paper statements to customers who ask them to - even though they are not advertising the opt-out service.

To cancel the switch to quarterly statements, phone 0845 528 1326 for NatWest, or 0845 528 1325 for RBS. Or call in to your branch.
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Re: For NatWest and RBS customers

Postby Tonyblack » Sat Nov 10, 2012 3:08 pm

I'm with RBS and cancelled my paper statements ages ago. Online banking is much easier and I can see what my account is doing whenever I want to.
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Re: For NatWest and RBS customers

Postby wicked woman » Sat Nov 10, 2012 4:19 pm

I bank online too. Not everyone has the option though.
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Re: For NatWest and RBS customers

Postby Joolz » Sat Nov 10, 2012 5:20 pm

On-line banking for years..HSBC paid me to stop getting paper statements :D
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Re: For NatWest and RBS customers

Postby Who's Wee Dug » Sat Nov 10, 2012 5:42 pm

I'm not sure about online banking it's just the single layer security that bothers me, not to mention how many mistakes are made by the staff leaving you open to fraud.

PS thanks for the heads up Batty. :)
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Re: For NatWest and RBS customers

Postby Batty » Sat Nov 10, 2012 8:39 pm

No probs, Dug!

I don't trust on-line banking. One bank has been hacked 4 times, but the banks won't admit which one it is.
I also don't have a driving licence or a passport, so I need a hard-copy statement as proof of I.D. Banks and various organizations will not accept a printed computer generated statement as proof of I.D. - even if you actually bank with them!
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Re: For NatWest and RBS customers

Postby Bouncy Castle » Mon Nov 12, 2012 11:45 am

Batty wrote:NatWest & RBS are the first bank to end monthly paper bank statements for all current account customers.
Instead of getting monthly statements, customers will instead receive paper statements every 3 months. Neither bank are informing their customers of the change.

This move will make it harder for customers to keep a check on finances, or to spot fraud or error on current accounts, or charging blunders on direct debits.
If customers want a one-off statement via the post, the bank will charge £5 a time.

A spokeman for NatWest said that the change is not compulsory and they will continue to send monthly paper statements to customers who ask them to - even though they are not advertising the opt-out service.

To cancel the switch to quarterly statements, phone 0845 528 1326 for NatWest, or 0845 528 1325 for RBS. Or call in to your branch.



Batts. Is this for individuals, or business accounts as well?
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Re: For NatWest and RBS customers

Postby pip » Mon Nov 12, 2012 12:11 pm

The above applies to Ulster Bank customers as well for any Oirish affected :D
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Re: For NatWest and RBS customers

Postby Bouncy Castle » Mon Nov 12, 2012 2:23 pm

So they're basically trying to push customers onto online banking, whether they want to or not?
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Re: For NatWest and RBS customers

Postby simmonds91 » Mon Nov 12, 2012 3:17 pm

oooo thank you very much for informing me! I'm with natwest and they almost always try to cheat my mum. sneaky b words :x I'll be going to my bank today as it happens
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Re: For NatWest and RBS customers

Postby Batty » Mon Nov 12, 2012 10:52 pm

BouncyCastle wrote:Batts. Is this for individuals, or business accounts as well?

It's for all accounts, Bouncy. Even small business accounts set up by charities!
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Re: For NatWest and RBS customers

Postby Bouncy Castle » Tue Nov 13, 2012 9:53 am

Crap.
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Re: For NatWest and RBS customers

Postby Who's Wee Dug » Wed Nov 14, 2012 4:53 pm

I went into my branch today re the paper statements, apparently you have to wait until they send you a letter with a pin code on it , then take it from there. :o
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Re: For NatWest and RBS customers

Postby Batty » Wed Nov 14, 2012 4:58 pm

I went to my NatWest bank today and they asked if I'd received a letter. 'No', I replied, but I'd read about the changes.
I was then asked to produce my bank debit card and the customer services woman tapped away at the keyboard to register the fact that I wanted to retain a monthly statement.

When I asked when the changes were coming into effect, the woman answered 'November'!
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Re: For NatWest and RBS customers

Postby Who's Wee Dug » Wed Nov 14, 2012 5:30 pm

Maybe they're doing all the NatWest banks 1st.
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