Ok, I've been a right slacker, but here goes:
"[He] maintained three trays: In, Out and Shake It All About; the last one was where he put everything he was too busy, angry, tired or bewildered to do anything about."
Took the name out to make it slightly more difficult

What's up with this glass? Excuse me? Excuse me? This is my glass? I don't think so. My glass was full! And it was a bigger glass!