Where do I start?
At the end of February our main computer started wheezing and whistling loudly, and at the beginning of March we lost the broadband connection.
Being totally fed up with AOL and even more so with their customer service, we decided to change provider and settled on BT as we already have our phone line with them.
BT said that they could install the modem and YouView box towards the end of March, so we bought a 30 day Internet dongle to tide us over, but it still wouldn't work on the main (wired) computer.
As the scanner and printer are connected to the main computer it meant that anything we wanted printed off involved us saving the item to a memory stick and transferring it to the main computer, which was a pain, but we consoled ourselves with the knowledge that soon our broadband speed would greatly increase and we would have an all-singing, all-dancing internet connection!
Unfortunately, when the BT engineer set up the Infinity, the main computer still would not connect to the Internet, and he told us that he doesn't know anything about computers and that we'd have to get a computer expert in to sort out the problem.
Sure enough, we got a nice chap from the local independent computer shop around, and he found that AOL has run a program blocking our computer from recognizing any other broadband provider, and all he could do was try to uninstall and delete every last trace of aol that he could find.
It took him an hour, but last Friday we finally got the access back, only to lose it again on Saturday when we tried to download / upload (I don't know the difference) the BT toolbar.
Once again, we found that aol had hidden itself amongst the exceptions in the add-ons and had blocked the internet access.
Yesterday the same chap came back and couldn't fix the problem (so he never charged us anything as he hadn't solved the problem) and declared that we needed a new hard drive and as Microsoft was no longer supporting Windows XP, we would need Windows 7 instead.
We took the hard drive to the computer shop today so that they could transfer all the documents and stuff over, and had a phone call to collect the computer this afternoon.
We now have Internet access! Yay! Unfortunately, the scanner is not recognized by windows 7 as it is pretty antiquated and no matter what I try, I cannot download any program from HP as it's warranty has expired & it isn't supported by windows 7 ... Grrr!
I haven't even tried to see if the printer works - but I've had that for years as well.
... I need some chocolate!!!
Going to my school was an education in itself. Which is not to be confused with actually getting an education (Schultz)