Frustration Thread 4

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Re: Frustration Thread 4

Postby Bouncy Castle » Sat May 17, 2014 11:33 am

I was told when the bill first arrived, by Axa, that it had nothing to do with me, and it was between them and the hospital.

Tempted to pay it, since the only time I've wept over this entire thing is when dealing with Axa or the hospital's invoice dept.
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Re: Frustration Thread 4

Postby mirandashell » Sat May 17, 2014 11:56 am

In my experience with insurance companies, doing anything they don't expect you to do throws them out and causes untold hassle. So I would just ignore the letters from the hospital and just keep referring them to Axa.
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Re: Frustration Thread 4

Postby Batty » Sat May 17, 2014 1:08 pm

Sorry to hear about your troubles, Bouncy.
Take Mad's advice and just keep referring the hospital back to AXA. You can even threaten to enclose a bill for your administration costs if they continue to send you bills that have nothing to do with you!(Make the admin cost the same as the amount they are chasing for ... Just a thought!) ... :whistle:
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Re: Frustration Thread 4

Postby Who's Wee Dug » Sat May 17, 2014 1:23 pm

Bouncy don't pay it, you will never get it refunded, go to C.A.B.for advice or if you subscribe to Which mag use their legal advice section.
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Re: Frustration Thread 4

Postby Tonyblack » Sat May 17, 2014 3:59 pm

I would forward the bills to the insurance company.
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Re: Frustration Thread 4

Postby The Mad Collector » Sat May 17, 2014 5:26 pm

That's what I did Tony, I just refused to get involved. I know why the insurance company complained in my case, my anesthetist bill was twice what they would normally pay for but I'm allergic to egg so cannot have modern drugs so they had to source old versions and monitor me more closely than normal because of that
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Re: Frustration Thread 4

Postby chillicamper » Sat May 17, 2014 6:04 pm

Bouncy, sorry to hear your having insurer problems. Check out the insurers complaint procedure and write a letter. Once you have their reply if it's not to your liking tell them you will go to the financial ombudsman. It costs you nothing, but it costs the insurers at least 500 quid for each referral.

So if the amount is less than 500 quid most insurers tend to cave in and pay out ex-gratia as it's more cost effective for them. I used to work in a travel claims dept and the amount of claims that weren't covered that got paid because of this was unbelievable.
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Re: Frustration Thread 4

Postby Penfold » Sun May 18, 2014 8:38 am

I would do as the above, particularly what Chilli recommends.
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Re: Frustration Thread 4

Postby Sister Jennifer » Mon May 19, 2014 12:53 am

Bouncy Castle wrote: the only time I've wept over this entire thing is when dealing with Axa or the hospital's invoice dept.


Sorry for your troubles Bouncy. The insensitivity of these company's & departments is boundless.
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Re: Frustration Thread 4

Postby Bouncy Castle » Mon May 26, 2014 1:41 pm

Spoke to Axa (twice) and they have told me that they emailed the hospital and asked for the account to be transferred to third party, ie Axa, and that I am not responsible for it.

They say they will write to me to confirm.

We shall see.
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Re: Frustration Thread 4

Postby mirandashell » Mon May 26, 2014 2:09 pm

Well that's good news. Something you don't need to worry about now.
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Re: Frustration Thread 4

Postby Bouncy Castle » Mon May 26, 2014 2:15 pm

Let's hope so.

They apparently told the hospital to transfer it to Axa's responsibility when I first got this bill ages ago.
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Re: Frustration Thread 4

Postby mirandashell » Mon May 26, 2014 2:43 pm

Ah.
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Re: Frustration Thread 4

Postby Jan Van Quirm » Mon May 26, 2014 2:49 pm

At least Axa aren't quibbling Bouncy - would still put a rocket through the hospital complaints procedure and/or feedback channels for hassling patients still undergoing therapy :evil:
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Re: Frustration Thread 4

Postby Bouncy Castle » Mon May 26, 2014 3:14 pm

I might wait until I've had my final zapping!
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