In my experience with insurance companies, doing anything they don't expect you to do throws them out and causes untold hassle. So I would just ignore the letters from the hospital and just keep referring them to Axa.
I wish I was a glow worm. A glow worm's never glum. Cos how can you be grumpy when the sun shines out your bum?
Sorry to hear about your troubles, Bouncy. Take Mad's advice and just keep referring the hospital back to AXA. You can even threaten to enclose a bill for your administration costs if they continue to send you bills that have nothing to do with you!(Make the admin cost the same as the amount they are chasing for ... Just a thought!) ...
Going to my school was an education in itself. Which is not to be confused with actually getting an education (Schultz)
That's what I did Tony, I just refused to get involved. I know why the insurance company complained in my case, my anesthetist bill was twice what they would normally pay for but I'm allergic to egg so cannot have modern drugs so they had to source old versions and monitor me more closely than normal because of that
Bouncy, sorry to hear your having insurer problems. Check out the insurers complaint procedure and write a letter. Once you have their reply if it's not to your liking tell them you will go to the financial ombudsman. It costs you nothing, but it costs the insurers at least 500 quid for each referral.
So if the amount is less than 500 quid most insurers tend to cave in and pay out ex-gratia as it's more cost effective for them. I used to work in a travel claims dept and the amount of claims that weren't covered that got paid because of this was unbelievable.