So, after dealing with insurance all day (my job unfortunately) I come home to deal with insurance again. The insurers had called Karen to say they can't pick up the car till Wed 19th. Not the end of the world as it's still drivable. Thought we ought to call the car hire people that the insurance has instructed, to let them know the date that we will need the replacement car.
Called the Enterprise branch number we've been give asked when they will deliver the car - "we don't deliver, you have to pick it up" but we won't have a car, I explain. "that's OK we'll drive to collect you". If you are driving to us, why can't you just deliver the car, I ask....."we don't do that"
I explain that due to me being out at work, that leaves Karen to pick up the hire car and that as the nearest branch is 20 miles away this is very inconvenient. Especially when Karen wants to stay in easy reach of the school in case she gets a call from then if D has any problems with his medical stuff. The car hire company still refuse to deliver.
So I call the insurers. Speak to a really helpful lady who promised to get this resolved and calls me back exactly when she said she would - "i've organised someone to call you and confirm when the hire car will be delivered, it's unacceptable for you to have to collect the car".....great progress.
5 minutes later a call from the hire car company. "I'm calling to see when you want to pick the car up".......errrr, no, you are going to deliver it, the lady at the insurance has just confirmed this. "Oh, no, we don't deliver the cars, we can come out to pick you up if required"
I told the bloke it was not worth continuing the conversation and put the phone down. Called the insurance company again....they will get this sorted and someone will call us in the morning.
So we shall see...........but I'm not holding my breath. Through no fault of Karen's, her car was damaged. She needs to be in easy reach of the school. Why the hell can these people not understand this and just deliver a bloomin' car