Course it isn't the first time - the 2 idiots (PJ & Duncan

) had obviously heard her already and Cowell said he'd thought straight away she'd be surprising - in other words he'd already at least heard her on the preliminary sifts at some stage...
Rick Waller, if he could get his self-pitying attitude sorted, could have a very 'good' career on the cruise ships or elsewhere if he wanted it. Paul Potts (the male equivalent of Susan) is making a decent enough living on recordings, so although they don't necessarily 'make it big-time' Pop Idol or BGT-type contestants can change their lives substantially if they've got the talent and determination.
Then there's the 'marketable' reality talent like Leona Lewis (or Jane MacDonald come to that as she stole The Cruise altogether), so I agree they have to have the 'raw' material and play the image-marketing game like mad and part of that's to do with looks and not the core talent (so pretty but bland Will Smith beat Rick and Gareth Gates on Pop Idol 1).
*Put's bitch-mode hat on* Susan's outfit I thought wasn't really that bad - the dress was fine if not exactly 'right' for her. What really made if naff was her dark tights and maybe the whacking great heels - the tights were actually the clinching chav factor (OMG - CHAV FACTOR! that's a reality show I could watch quite goggle-eyed

).
Next time she's on I'm betting Susan has had her eyebrows thinned out and been for a bloody good haircut if nothing else. Also - did anyone else have a look at the other YouTube vid on her singing
'Cry me a River'? Sung in 1999? Not quite plucked from complete obscurity is she...?